YOUR SECURE DATA

Information in compliance with personal data protection regulations

In Europe and in Spain, there are data protection rules designed to safeguard your personal information, which are mandatory for our organization.

Therefore, it is essential for us that you fully understand what we will do with the personal data we ask for. We aim to be transparent, giving you control over your data through clear language and options that allow you to decide how we use your personal information.

If you have any doubts after reading this information, please feel free to ask us.

Thank you very much for your cooperation.


Who are we?

We are at your disposal, do not hesitate to contact us.


What will we use your data for?

Generally, your personal data will be used to establish a relationship with you and provide you with our services.

Additionally, they may be used for other activities, such as sending you advertising or promoting our activities, with your prior consent.


Why do we need to use your data?

Your personal data is necessary to establish a relationship with you and provide you with our services. In this regard, we will provide clear and simple checkboxes that allow you to decide clearly about the use of your personal information.


Who will have access to the information we request?

Generally, only authorized personnel of our organization will have knowledge of the information we request.

Similarly, entities that need access to your personal information to provide our services may have knowledge of it. For example, our bank will know your data if the payment for our services is made by card or bank transfer.

Likewise, public or private entities to which we are obliged to provide your personal data due to compliance with the law will have knowledge of your information. For example, tax law requires providing certain information to the Tax Agency about economic transactions that exceed a certain amount.

In cases other than those mentioned, if we need to disclose your personal information to other entities, we will ask for your permission beforehand through clear options that will allow you to decide on this matter.


How will we protect your data?

We will protect your data with effective security measures based on the risks associated with the use of your information.

To achieve this, our organization has approved a Data Protection Policy, and annual controls and audits are carried out to verify that your personal data is secure at all times.


Will we send your data to other countries?

Some countries in the world are safe for your data, while others may not be. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from the perspective of data protection.

In the event that, in order to provide the service, it is essential to send your data to a country that is not as secure as Spain, we will always ask for your permission beforehand and apply effective security measures to reduce the risks of sending your personal information to another country.


How long will we keep your data?

We will keep your data during our relationship and as long as the law requires us to do so. Once the applicable legal deadlines have expired, we will proceed to delete them securely and environmentally friendly.


What are your data protection rights?

At any time, you can contact us to find out what information we have about you, rectify it if it is incorrect, and delete it once our relationship has ended, if legally possible.

You also have the right to request the transfer of your information to another entity. This right is called "portability" and can be useful in certain situations.

To exercise any of these rights, you must submit a written request to our address, along with a photocopy of your ID to identify yourself.

At our organization's offices, we have specific forms to request these rights, and we offer our assistance in completing them.

To learn more about your data protection rights, you can visit the website of the Spanish Data Protection Agency (www.agpd.es).


Can you withdraw your consent if you change your mind later?

You can withdraw your consent if you change your mind about the use of your data at any time.

For example, if you were interested in receiving advertising for our products or services but no longer wish to receive it, you can let us know through the opposition form available at our organization's offices.


In case you believe that your rights have been disregarded, where can you file a complaint?

If you believe that your rights have been disregarded by our organization, you can file a complaint with the Spanish Data Protection Agency through one of the following methods:

- Electronic headquarters: www.agpd.es
- Postal address: Spanish Data Protection Agency C/ Jorge Juan, 6, 28001-Madrid
- Telephone: Tel. 901 100 099 – Tel. 91 266 35 17

Filing a complaint with the Spanish Data Protection Agency is free, and the assistance of a lawyer or solicitor is not necessary.


Will we create profiles about you?

Our policy is not to create profiles about users of our services.

However, there may be situations in which, for the purpose of providing the service, commercial or other, we need to create information profiles about you. An example could be the use of your purchase or service history to offer products or services tailored to your tastes or needs.

In such cases, we will apply effective security measures to protect your information at all times from unauthorized individuals who may try to use it for their own benefit.


Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those explained to you. If, however, we need to use your data for different activities, we will always ask for your permission beforehand through clear options that will allow you to decide on this matter.